Return Policies
7-day return guarantee service, if the customer finds that the product quality does not meet the production standards within 7 days of shopping, Our company will arrange for a replacement.
Except in cases where the product is defective, damaged, or does not match the description provided, returns or refunds will not be accepted for reasons personal to the buyer (e.g., change of mind, erroneous selection of items, or subjective preferences regarding size, color, or style). All sales are final once the order is confirmed and payment is processed. Customers are kindly requested to carefully examine product specifications, descriptions, and related details prior to placing an order.
When the product is within the warranty period of the manufacturer, the customer can also enjoy the warranty provided by the agent, please return the product to the manufacturer/agent for repair.
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When replacing the product, the customer must submit the original product purchase receipt to Huali for cancellation.
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Products to be replaced or refunded must be returned together with the complete unopened packaging, accessories, instructions and unfilled warranty.
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Products to be replaced or refunded must not be damaged or have been wetted.
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The 7-day return guarantee does not apply to products that have been registered for warranty online.
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The 7-day return guarantee does not apply to products that have been repaired.
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Items must be returned together with all gifts that came with the purchase, otherwise the value of the gift will be deducted from the refund.
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Customers must bring the goods and documents to the company within 7 days from the date of shopping or signing for the product to return.
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If the company's staff fails to prove that the quality does not meet the production standards, the customer needs to contact the agent for verification.
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In case of any disputes, Holley reserves the right of final decision.
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If the product is faulty or damaged after 7 days of purchase, the customer must contact the agent directly for follow-up.
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The agent will check the product to determine the quality.
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If necessary, the agent arranges replacement or repair directly with the customer.
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The agent reserves the right of final return.
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*The Chinese Version of these terms and Conditions shall prevail whenever there is a discrepancy between the English and the Chinese Versions.